HRM: Emotional Intelligence Development

Lecturer Bonti- Borgese
Semester Winter
ECTS 3

Description
Development of relational competencies in an organizational context.
The objective of the course is to increase the ability of
• understanding others and their emotions
• investigating other’s perspective through listening and questioning,
• influencing others through communication,
• conducting a skillful discussion inside a group,
• dealing with and resolve difficult interpersonal situations.

Course Outline
1. introduction
2. emotional intelligence
3. self awareness
4. approaches to listening and communication that promote learning
5. teamwork
6. conflict management

Prerequisites
Students should be familiar with Organizational Behavior concepts

SYLLABUS